WorkBuddy customer tiering keeps missing the mark: misconfigured rules or normal variance?

Just saw a short video summarizing foreign trade AI tools for 2026. It mentioned that WorkBuddy ranks high among efficiency tools, along with some buzzword about full-process automation. I figured since I've only been using it for a few days and have already tried background checks and cost calculations, I'm ready to take the next step: building a customer tiering table.