Claude's Enterprise Dream Under Strain After Week-Long Support Silence

Last week I met a SaaS founder. His team wasn't large, but their tech stack was quite new. They started using the Claude Team plan last year, paying monthly, and found the model useful, especially for long-text processing. But last week he sent me a message: 'Brother Ye, Claude support hasn't replied for a week. A key part of our business is stuck, and we're considering switching back to OpenAI.' I asked him why he didn't try other channels. He said he sent emails, submitted tickets, and even asked in the community, but nobody responded.