Physix Frontier · News Briefing Card (IT Home · Oct 18, 2026)

JD.com expands robot after-sales service, plans 100k repair engineers in 5 years

KEY FACTS

JD.com's robot after-sales repair service has partnered with nearly 100 robotics companies, including AgiBot, DEEP Robotics, and EngineAI.
The service launched last October and covers scenarios such as installation and commissioning, fault diagnosis, battery swap and charging, and equipment recycling.
JD.com plans to build a robot after-sales repair network covering more than 100 countries worldwide over the next five years.
JD.com will build 10 training and certification centers nationwide, creating more than 100,000 repair engineer positions in five years.
JD.com is pushing couriers and other frontline logistics workers to transition into robot repair engineers.

KEY DATA

Nearly 100Number of partner robotics companies

10Planned training and certification centers

Over 100,000Positions planned to be created in 5 years

Over 100Countries covered by after-sales network

PHYSIX OBSERVATION

As robot sales scale up, after-sales repair is becoming an underestimated must-have link. JD.com is betting on this service network with nearly 100 partners and 100,000 positions, essentially aiming to replicate its logistics-era fulfillment capability into the robot aftermarket. For users, it is good news: the pain points of expensive repairs and difficulty finding someone to fix them are expected to ease. For the industry, it means service standards may be dominated by channel players.

Source: IT Home report