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Physix Frontier · News Briefing Card (CNBC Tech · Oct 28, 2026)

Walmart surveys 2.1M workers on AI confidence, training lifts it 27%

KEY FACTS

  • In June, Walmart ran its first AI attitude survey across 2.1 million employees and received more than 1.7 million responses.
  • 77% of office employees said they are confident using AI tools.
  • 84% of US frontline employees said they are confident using digital tools.
  • Over the past 13 months, Walmart has partnered with Google and OpenAI to offer free AI training and certifications.
  • Employees who completed OpenAI training self-reported a 27% increase in confidence using AI.

KEY DATA

2.1 millionTotal employees
Over 1.7 millionSurvey responses
77%Share of office employees confident in AI
84%Share of frontline employees confident in digital tools

PHYSIX OBSERVATION

Walmart is lifting employee AI confidence with free training and certifications, a sharp contrast to the anxiety felt by more than half of US adults. The signal is clear: when companies push AI, clearing the psychological threshold comes before piling on technology; but self-reported confidence is not actual productivity, and the next thing to watch is how roles and output change.

Source: CNBC Tech report